Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet
AI and Voice Analytics will give organisations the edge as regulators tighten standards across multiple sectors
Organisations across the UK in multiple sectors are being warned that failure to use technology to achieve compliance could see them slip behind their competitors as regulators tighten standards and customers demand greater accountability.
The “Competitive Compliance Community” event, held at The Treehouse Hotel, Manchester this week (September 17th) brought together customers and experts to consider how compliance has shifted from a back-office obligation to a front-line customer issue and how technology can be used to turn that to a competitive advantage.
Alan Linter, Group Consulting Director at FourNet, said: “Compliance is too often viewed as a burden. But with the right tools, it becomes a source of strength. Organisations that embrace technology for compliance are not just able to meet regulatory requirements—they are able to deliver better service, build trust, and gain a measurable competitive edge.”
From financial services to utilities, housing, and healthcare, compliance is now a decisive factor in whether customers stay loyal and content with the service they are receiving.
FourNet provides a range of secure cloud contact-centre solutions, AI-powered voice analysis and interaction analytics which can:
- Capture and categorise every customer interaction
- Automate record-keeping and audit trails
- Identify risks and recurring issues before they escalate
- Free up frontline staff to focus on customers rather than paperwork
Luke Cuthbertson, FourNet’s Practice Lead for Speech and Conversational Analytics, said: “AI-powered voice monitoring and analytics can monitor calls, assist with call handling, raise red flags, support staff and customers and automate manual work ensuring that organisations have a competitive advantage over those who don’t use such systems.
The latest AI-powered technologies are essential if organisations in the public and commercial sectors are to meet compliance obligations and create competitive advantage in regulated markets.
